Customer Experience & Satisfaction
This metric reflects the customers who are satisfied with their experience, showcasing the quality of service provided by the award winners.
Service Rating
A high service rating indicates excellence in hospitality and customer care, essential for winning the Tourism Excellence Awards.
Repeat Visitors
This metric shows the percentage of guests who return, highlighting the appeal and quality of the services offered by the winners.
Celebrating Excellence in Tourism
★★★★★
Excellent Testmonials
Best Customer Service – Individual
This recognition has not only boosted our morale but also reinforced our dedication to sustainable tourism practices in Zambia.
★★★★★
Bessie Lombe Bwalya
Best Tour Operator
Receiving this award has validated our efforts in promoting local culture and enhancing the travel experience for visitors.
★★★★★
Sausage Tree Camp
Tourism Personality of the Year, 2025
Winning this award has been a transformative experience for our team, inspiring us to elevate our service standards and embrace innovation in hospitality.
★★★★★
Mr. Micheal McNamara
Best Tour Guide –
This award reflects our commitment to excellence and motivates us to continue providing outstanding experiences for our guests, showcasing the best of Zambia.
★★★★★
Henry Miti (Head Guide, Sausage Tree Camp)